Contactez Meja J'aime [ 0 ] Sauvegarder Signaler la page Précédent Suivant

Lumina Learning is looking for a Client Support Administrator to undertake a wide range of client facing
and administrative tasks. The ideal candidate is able to work independently as part of a remote team,
enjoys the challenges of a fast moving environment and takes direction well.
You'll be part of exciting and challenging product releases, working together with the rest of the multidisciplinary team of IT experts, psychologists and marketers supporting our global customer base.
Yours is the face and voice which Lumina Learning clients will associate with excellent customer support,
delivered in high quality English. You will be an integral part of one cohesive global, virtual team. You
will serve as primary point of contact for our worldwide customer base, all while keeping a calm
demeanour and clear head. You will liaise closely with the rest of the Lumina Learning team, working to
improve services and solve problems. A high level of professionalism and confidentiality is crucial.
A university degree would be preferable but is not necessary with the right proven abilities. This is a
career-building, long-term opportunity for the right candidate. A high level of English language is required
for this role.
Working in a multi-disciplinary team, you will need to embrace the company’s values -
www.lumina.xyz/Values - Lumina Learning is a great place to improve your interpersonal soft skills in
addition to boosting your practical technical skills.
Main Responsibilities
? Administer Lumina online system
? Educate users in the use of the Lumina online system and provide technical support
? Be first point of contact for customers - answering telephone calls and emails
? Provide product-specific assistance to new and existing clients using product knowledge
(training in Lumina Learning products is provided)
? Work closely with the UK based team
? Prioritise, manage and deliver multiple projects simultaneously in a timely manner

Your Qualities
You are high on DISCIPLINE and PEOPLE SKILLS and you will be:

Organised:
? Self-motivated and focused, with the ability to provide time and size estimates for project tasks
? Reliable and efficient - getting the job done and able to multi task
? Professional and punctual - with strong personal time management skills
? Good attention to detail, with an ability to spot mistakes that others might miss

Customer centric:
? Open to new ideas - we will be bouncing ideas off you to improve customer service
? Logical problem solving - providing a high standard of customer service with a positive attitude
? Confident working with customers to understand and solve their problems

Enthusiastic:
? Able to take the initiative, make decisions and then communicate your thought process in plain
English
? Interested in working with others and building relationships with clients and colleagues
? Able to energetically and confidently communicate your work plans

Other skills:

? Complete fluency in written and verbal English, with expert communication skills
? Understanding and empathetic client-centric approach to customers
? Strong attention to detail
? Good administrative skills
? Ability to quickly learn and demonstrate Lumina Learning product specific knowledge to a good
standard, e.g. knowledge of personality theories and terms
? General familiarity with administrative software, e.g. MS Office
? Ability to quickly learn new computer systems and programmes, e.g. CRM software
? Good interpersonal and communication skills
? Ability to take direction
? Work effectively as a member of the wider Lumina Learning team, building and maintaining
relationships and remaining responsive to the wider needs of the business
? Ability to remain flexible and efficient even while under pressure
? Ability to maintain confidentiality at all times